Get Enterprise Level Power

Scale your enterprise in 24 hours with unlimited minutes.

Unlimited Minutes with Multiple Dialing Modes

When operating an enterprise contact center your agents can process thousands of entries per day, leading to minute overage costs. Speed through large lists with our Power Contact Center to weed out unqualified prospects in no time.

Our dialer is capable of dialing in multiple modes to provide the best experience possible to your customers. Equip your team with the most powerful dialing software on the market and keep them on the phone throughout their shift.

Increase Agent Productivity By 500%

The speed and efficiency of a predictive dialer increases the productivity of your agents exponentially.

No more sitting through dial tones or wasting time with disconnected numbers. The dialer handles missed connections while your agents speak only to live prospects. Improved call management and new caller ID monitoring features reduce blocked calls while increasing agent engagement.

Skip Out on Wasted Time

You have too many agents to wait until the end of the week to worry about tracking agent performance. Instead, track your progress on KPIs in real time. Find out which lists are hitting and which need adjustments right away, before real, large-scale problems arise. Real-time reporting compiles all the data to keep your enterprise center running efficiently at every point during the week.

Track Your Team’s Progression

Supervise Your Team From Anywhere

Track your team’s productivity without stepping onto the floor, or even into the building. When you have hundreds of agents, it’s easier to keep track of them as they’re working, instead of waiting for call recordings. Live Agent Monitoring lets you listen in on live calls, whisper to agents, or barge in on the call. Train new agents and coach your existing team from your desk or cell phone.

Consolidate Your Teams Onto One Platform

Leave behind the days of juggling multiple programs to accomplish the dozens of tasks you handle throughout the week. Consolidate your team onto one single piece of easy-to-use software, from your sales team to your customer support, and everything in between. Streamline performance with a wide range of features and you’ll never worry that you picked the wrong software again.

Frequent Asked Questions

1. What does “unlimited minutes” actually mean for enterprise teams?
   It means you’re not charged per minute, no matter how many calls your agents make. For a team running thousands of dials a day, that’s the difference between a predictable monthly bill and a surprise overage at the end of the month.

2. How fast can we get an enterprise team set up on CallTools?
   You can go live within 24 hours. CallTools is completely cloud-based, so there is no hardware to install or setup on-site. We also do not lock you into long term contracts.

3. Does the predictive dialer really increase productivity by 500%?
   Yes! Instead of making agents sit through endless dial tones, voicemails, and dead numbers, the system only passes through actual, connected calls. When you scale that efficiency across hundreds of agents, you maximize time and efficiency every month.

4. Can managers supervise agents remotely?
   Yes. Live Agent Monitoring gives you the ability to listen to calls in real time, whisper advice to your agent without the prospect knowing, or jump into the conversation if a call goes wrong. You can run the whole system from your desktop or your phone.

5. Does CallTools handle both inbound and outbound calling?
   Yes! You can run outbound sales and inbound customer support on CallTools. No switch between two systems and no separate logins for your team.

6. What kind of reporting do enterprise managers get?
   Real-time KPI tracking. You see which lists are converting and which aren’t while it’s happening, not at the end of the week when it’s too late to fix anything. The dashboard shows agent stats, campaign performance, and call volume live.

7. Can CallTools replace the multiple tools we are juggling now?
   Yes. Sales, customer support, list management, CRM, dialing, and reporting all sit on one platform. Most enterprises cut their software stack down considerably after onboarding.

8. Is there a long-term agreement?
   CallTools has various plans to cater to your needs, some of which are month to month, so you can grow or shrink seat counts based on what your team needs that month.

9. How does the dialer protect our caller ID reputation at enterprise scale?
   CallTools has numerous tools and reporting for managing and maintaining a healthy dialing behavior to keep your numbers performing.

10. What type of support does CallTools offer?
    We have a dedicated in-house support team which you can access via live chat, phone call, or an email ticket which prompts a call to you directly upon receipt.